Shipping Policy
Deliveries
a) We offer a Next Working Day Delivery Service to 90% of the UK on the majority of orders placed up to 3pm, this though excludes orders which include rails for which there is a 1pm cut-off. .
b) Delivery to areas outside the UK mainland and some post codes such as Northern Ireland & Northern Scotland etc may be unavailable for next day delivery. Please contact our customer services for details.
c) Delivery to areas outside the UK mainland and some post codes such as Northern Ireland & Northern Scotland etc may be subject to an extra delivery charge. Please contact our customer services for details.
d) All deliveries require a signature.
e) Ownership of goods passes to the customer once delivery is made.
f) If a delivery is visibly damaged on receiving of goods you should sign for them as ‘damaged’. If unable to check the contents of a delivery you should sign for them as ‘unchecked’.
g) You should report any damages or shortages within 24 hours (working days) to solarfastenuk.co.uk. solarfastenuk.co.uk may be unable to act on reports received after this period.
h) solarfastenuk.co.uk will deliver items via a 3rd party courier of solarfastenuk.co.uk choice.
i) solarfastenuk.co.uk will deliver to your specified delivery address, solarfastenuk.co.uk will not take responsibility for any mistakes made by you concerning these details. Any charges incurred by solarfastenuk.co.uk for incorrectly sending out items based on information provided by you will be charged to you.
j) If a delivery when attempted is unable to be made by the 3rd party courier a calling card will be left with details of how to claim your parcel. Failure to complete a delivery by you will result in you covering any charges that have been incurred by solarfastenuk.co.uk. If the customer requires the re-delivery of goods a cost delivery charge will be applied.
k) International deliveries are available via courier to worldwide destinations. For details please contact our customer service