Refund Policy

1/ Incorrect Goods Ordered

a) If you have ordered goods incorrectly then you should contact the customer service team & on return of purchases in pristine condition and in original packaging we will send out the correct goods at a cost delivery charge to you.
b) You will be wholly responsible for the cost of return delivery and safe return of the goods.
c) Any immediate replacement required by you will need to be covered by a new order been placed and paid for in full by you.
d) Any refunds required can only be made by solarfastenuk.co.uk once all goods have been returned.
e) Goods received back incomplete or in a damaged or used condition will be returned to the customer and no refund will be issued.
f) All returns must be agreed by solarfastenuk.co.uk before goods are received or claims will be rejected.

2/ Cancellations/Returns

a) If you wish to cancel your order please contact our customer service team within 5 days of the order date. If your goods have already been shipped prior to cancellation been agreed then it is your responsibility to return them unopened to solarfastenuk.co.uk within 5 working days of agreed cancellation date.
b) Cancellation of orders outside the 5 Day period will result in charges of 15% of the original cost plus delivery charges that have been incurred by solarfastenuk.co.uk.
c) If you are looking to return a product purchased please also contact our customer service team. All returns must be agreed by solarfastenuk.co.uk before goods are received or claims will be rejected. Returns may be subject to charges of 15% of the original cost plus delivery charges that have been incurred by solarfastenuk.co.uk.
d) It is your responsibility to return purchases in pristine condition in its original box. You will be wholly responsible for the cost of return delivery and safe return of the goods.
e) Goods received back incomplete or in a damaged or used condition will be returned to you and you will not be refunded.
f) Any refunds required can only be made by solarfastenuk.co.uk once all goods have been returned.